Refund Policy

From time to time you may need to return goods. Unless goods are faulty or not as described in the product descriptions, all returns need to be made within the timeframes stated in the sellers store page or if not stated within 28 days from the day after you receive the goods. Where possible, all items need to be returned in the original packaging.

You will need to return the goods directly to the seller, as you are transacting directly with them.  More details of where to return the goods can be found on the returns form that will be included with your order.  

We recommend that you return goods using a trackable service such as Royal Mail Recorded Delivery as the Seller(s) cannot accept any responsibility for items lost on the way. 

Refunds will normally be paid in 5 working days of the seller receiving the goods back. When refunding an order you will receive an email letting you know when the funds have been refunded. Please note that it usually takes the banks 48 hours or so to give you your money back. Once you receive your email notification give it a couple of days before checking your bank account.

Please note postage costs cannot be refunded unless items are returned faulty or not as described in the production description.

Full details of returns or if you wish to cancel an order can be found in the User Agreement or the relevant seller’s store front page.