KUKShades will aim to post your parcel within 24 hours of ordering. During busy times or bank holidays, it may be later - in which case, we'll let you know.We offer FREE P&P for all UK orders over £20.All UK orders under £20 will be sent via Royal Mail Standard Class for just £2.50. Delivery to Europe will be sent via International Standard Delivery for £4.00.
If you require any information about delivery or a parcel you are expecting, please get in touch,RETURNS.
Under the Consumer Contracts Regulations, all UK customers have the right to cancel orders placed within 14 working days of their receipt of the goods. If you wish to cancel an order, please contact the sales team by emailing firstname.lastname@example.org
We will refund or replace any products if:
- We have been notified during the 14 day cancellation period which begin on the day the goods are recieved by the customer.
- They are returned to us in their original condition
- They are returned with the original receipt.
Customers are responsible for the cost of returning the goods to KUKShades, unless we agree to cover the cost, prior to return. We will refund outgoing carriage as a matter of courtesy.
If the goods are not received with 14 days We will make a refund if you can provide a proof of posting receipt.
Once we receive the goods in saleable condition, a refund request for the order cost will be made to Paypal. The refund will be paid back to the credit/debit card used to make the initial purchase. An email to the customer from us will confirm this has been processed. In accordance with the Consumer Contracts Regulations we are obliged to makes refunds within 14 days of the goods being returned.
KUKShades will not accept any responsibility for loss or damage to goods returned in this wayEXCHANGES.
If for some reason you change your mind regarding the style or colour of a product, we will be happy to exchange it for you. If the value of the exchange item differs we will refund or make a charge for the difference. You have up to 14 days to make an exchange.
Rest of the World: £5.00
NB: Additional delivery charges may apply.