We aim to deliver your order within 3-5 working days. Our delivery is FREE for UK orders and if, due to unforseen circumstances, one of your purchase items is not available, we will contact you either by email (or phone if you have provided a number) to offer you the option of waiting, cancelling or re-selecting your order.Delivery
Our items are delivered free of charge, no matter how small or large your order.
This includes postage, packing and insurance. The method of delivery depends on the value of the items ordered.
Items valued up to £50.00 – Standard Royal Mail
Items valued £50.01 - £100.00 – Royal Mail First Class Recorded Signed For
Items valued £100.01+ - Royal Mail Special Delivery
Unless otherwise agreed, we are only able to despatch to UK addresses at this time and unfortunately, we cannot deliver to a PO BOX address or secure home delivery boxes. Returns
If you are not completely satisfied with your purchase you can return the unworn / unused items within 14 days of receipt for either an exchange or refund. *Please note engraved / custom made items cannot be exchanged or returned unless faulty. Earrings & body jewellery can not be returned / exchanged unless faulty due to Health & Safety reasons.
When returning goods the item(s), they should be in their original and unused condition, accompanied by the gift box, certificates (i.e. diamond / tanzanite (where appropriate) and a copy of the original purchase receipt. For your own benefit, when returning an item(s), we suggest using the same delivery method we used to send them to you. This will ensure there is proof of delivery and insurance on the goods whilst in transit if the value is above £15.00.
Europe: Sorry we don't deliver to Europe
Rest of the World: Sorry we don't deliver to the Rest of the World
NB: Additional delivery charges may apply.